Privacy Policy

1. Information We Collect

When you visit our website or place an order, we may collect certain information, including:

• Personal Identification Information: Such as your name, email address, shipping address, and phone number, provided voluntarily by you during the checkout process.
• Payment Information: Details necessary to process your order (e.g., credit card information). This is securely handled by our trusted third-party payment processor (e.g., PayHere, facilitated by Ambrins Fabrics). ELDA does not store your full payment card details.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfill your orders, including shipping and delivery coordination.
• To communicate with you regarding your purchases, provide customer support, and respond to your inquiries.
• To improve our website, product offerings, and services based on user feedback.
• To detect and prevent fraud, unauthorized activities, and ensure the security of our website.

3. Information Sharing

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We only share your information in the following limited circumstances:

• Trusted Service Providers: We share necessary information with companies that help us operate our business, such as payment processors (facilitated by Ambrins Fabrics) and shipping carriers. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests (e.g., court orders, government inquiries).

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.