Exchange & Return Policy
Your satisfaction is important to us. Please read our policy carefully regarding exchanges and returns.
Fabrics: Cut to Order
At ELDA, each fabric is meticulously cut to order specifically for you. Due to this bespoke nature, we are unable to accept returns or exchanges on fabrics unless a defective or incorrect item has been sent. We kindly ask that you check your fabric carefully before purchase or cutting.
Exchanges for Other Products
We want you to love everything you buy from us! You're welcome to exchange other products such as beddings, clothing, and accessorieswithin 7 days of purchase, provided they meet the following conditions:
- They must be unused.
- They must be unwashed.
- They must be in their original condition.
How to Exchange:
In-Store Exchanges:
You can make exchanges directly at our Colombo 06 studio.
Online / Delivery Orders:
Please contact us via WhatsApp at 0777 21 2229 before sending your item, so our team can assist you with the process.
Important Notes:
- Exchanges are subject to product availability.
- We do not offer cash refunds.
- Sale or discounted items are not eligible for exchange.
We appreciate your understanding and continued support of handcrafted, small-batch creations. Every piece you purchase helps us keep this beautiful art form alive.